Terms of Sale
These terms apply to every order placed through the English shop at cohoo.co. By placing an order you accept them. Nothing in these terms limits the rights you have as a consumer under the mandatory law of the country where you live.
1. Who you are buying from
Elif Isik – Cohoo Tasarim Studyosu (“Cohoo”)
Cankaya, Ankara, Türkiye
Tax office / number: Cankaya Tax Office / 4661324509
Email: info@cohoo.co
Phone / WhatsApp: +90 505 136 9261
2. Our products
Every Cohoo piece is made to order in our own studio in Ankara. Dimensions, materials and finish are stated on each product page. Our pieces are hand-finished stainless steel: small variations in grain, reflection and weld texture are inherent to the material and to hand finishing, and are not defects. Photographs and screen colours are indicative.
3. Prices and currency
Prices in the English shop are shown in euro (EUR) and are the prices payable for the goods. Shipping is calculated and shown separately at checkout before you pay. Turkish VAT is not charged on export sales.
Prices do not include import duty, import VAT or customs handling charges in the country of delivery. See clause 6.
4. Your order
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. We may decline an order — for example if the item cannot be produced, if we cannot deliver to your address, or in the case of an obvious pricing error — in which case we refund any payment in full.
5. Payment
Payment is taken when you place your order. Card payments are processed by iyzico with 3D Secure authentication. Cohoo does not see or store your full card details.
6. Import duty and taxes (DDU)
Goods are shipped from Türkiye and delivered Delivered Duty Unpaid (DDU / DAP). Import VAT, customs duty and any carrier customs-handling fee in the destination country are payable by you, the importer of record. The carrier will contact you to collect them before delivery. These amounts are set by your country’s authorities and are outside our control.
If a shipment is refused or abandoned at customs, we may deduct the outbound and return transport costs and any charges incurred from your refund.
7. Delivery
Delivery times, carriers and shipping charges are set out on our Shipping & Delivery page. We dispatch within the period confirmed in your order confirmation and in any event within 30 days of the contract, unless we agree a longer period with you in writing. Risk in the goods passes to you on delivery.
8. Right of withdrawal
If you are a consumer in the EU, EEA or the United Kingdom you have 14 days to withdraw from the contract without giving a reason. How to do it, who pays return shipping and how we refund are explained on our Returns & Right of Withdrawal page, which forms part of these terms.
9. Faulty or damaged goods
Goods must be as described and free of defects. Consumers in the EU and EEA have a legal guarantee of conformity of at least two years from delivery; UK consumers have equivalent statutory rights. This is in addition to, and not affected by, the right of withdrawal.
If your delivery arrives damaged, please note it on the carrier’s paperwork where possible and email info@cohoo.co with photographs of the packaging and the piece within 48 hours of delivery. We will arrange repair, replacement or refund.
10. Complaints
Please write to info@cohoo.co and we will answer within 14 days. If we cannot resolve the matter, you may also contact the consumer authority or alternative dispute resolution body in your country of residence. (The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.)
11. Governing law
These terms are governed by Turkish law. This does not deprive you of the protection of the mandatory consumer law of the country in which you habitually reside, and you may bring proceedings in the courts of that country.
Last updated: 13 September 2026